OTC Counter Assistant of the Year Award
Pharmacists may grab many of the headlines, but alongside each is the remainder of the pharmacy team, all of whom play a critical role in the success of the pharmacy and the services it provides.
Perhaps you are a counter assistant or know of a counter assistant who has helped recruit patients to the pharmacy’s services, delivered health promotion activities, or forged links with the local community. Or you/they might have improved safety or efficiency in the dispensing process, taken on delivery of clinical services or management responsibilities, or mentored colleagues.
The Counter Assistant of the Year Award recognises excellence in knowledge and service to retail customers. Nominations for the category can be made through self-nomination, by colleagues or by pharmacy business owners.
Judges will be looking to reward those who bring something extra to the consumers experience of the pharmacy setting within a community.
Account will be taken of:
- Clear demonstration of how the nominee/counter assistant has successfully placed customer care at the forefront of their pharmacy
- The details and rationale for any specific initiatives developed by the nominee for customer care
- Levels of excellence displayed above and beyond that expected from a counter assistant role
- Clear evidence of team working and excellent communication between the individual, their peers/colleagues and their patients and local community
Guidelines for entry:
- Application forms for awards entries must be received via email by midnight, 29th March 2024.
- Please restrict answers to no more than 350 words unless otherwise stated.
- Supporting material such as annual reports, graphs, videos, financial data and so on may be included.